Welcome To the Helpdesk

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My Account
  • If you are not on auto recharge, your account will be canceled automatically by our system After 60 days after your plan expires.
  • If you are porting-out your phone number to a new carrier, you should complete the port-out process and then our system will automatically turn your account off.
  • I don t know my password. How do I get it?

    Here should be steps following :-

    1.Go to login page.

    2.Click on forgot Password.

    3.You will receive password reset link on your register Email-Id.

    4.Click on password reset link and reset your password.

    5.Relogin with new password.

  • How can I switch from one plan to another?

    1.To change the plan you can contact us via Live chat support or sending Email on support@ezkonnect.com or calling us 888-391-0445.

    2.You can also get the plan change by submitting a Re-Up Request on PAY-Bill and select the plan you wish to have.

  • I have lost my phone. I need to suspend my service.

    If you have lost your phone and need to suspend your service to prevent unauthorized use, contact customer service at 888-777-0446.

  • I have lost my phone. How do I transfer my number to a new phone?

    To get your account and number transferred to a new phone, you will need to buy a new SIM card. You can order a new SIM by logging into your account.

    Once you have a new SIM Card, contact Customer Service at 888-391-4405 and they will move your number to the new SIM.

  • How do I cancel my service?

    1. You can contact ultra customer support on :888-391-4405.

    2. You can stop making payment for your services and automatically your service will get cancel at the end of 60 Days period.

    3.You can also contact us via Live chat support or sending Email on support@ezkonnect.com

  • You will get your Login Information once, you create an account on Ezkonnect. Your login information will be sent to your mailbox.
  • If you have forgot your login credentials, then you can reset the details by clicking on "Forgot your Password". Please follow the steps to reset the password.
  • You can also contact our Customer Support through Live Chat by visitng the website and ask them to reset the details for you.
  • You can also contact us via Live chat support or sending Email on support@ezkonnect.com
Plans
  • Unlimited Calling to USA & 75+ Intl Destinations
  • Unlimited Domestic and Global Text
  • $1.50 Call Anywhere Credit
  • $5.00 One-Time Intl Rollover Roaming Credit
  • 500MB of 4G LTE Data
  • Unlimited Calling to USA & 75+ Intl Destinations
  • Unlimited Domestic and Global Text
  • $1.50 Call Anywhere Credit
  • $5.00 One-Time Intl Rollover Roaming Credit
  • 2GB 4G LTE, Unlimited Data at Lower Speeds
  • Unlimited Calling to USA & 75+ Intl Destinations
  • Unlimited Domestic and Global Text
  • $5.00 Call Anywhere Credit
  • 5GB of 4G LTE, Unlimited Data at Lower Speeds
  • $5.00 One-Time Intl Rollover Roaming Credit
  • Unlimited Talk to 75+ Intl Destinations
  • Unlimited Domestic and Global Text
  • Up to 1,250 bonus minutes available to 17 uTalk destinations
  • 5GB of 4G LTE, Unlimited Data at Lower Speeds
  • $5.00 One-Time Intl Rollover Roaming Credit
  • Unlimited Talk to 75+ Intl Destinations
  • Unlimited Domestic and Global Text
  • Unlimited 4G LTE Data
  • $5.00 Call Anywhere Credit
  • $5.00 One-Time Intl Rollover Roaming Credit
Phone Services
  • Did you recharge your plan?
  • Is your number active? Make sure you are using a compatible phone.
  • Can you get a signal? You might be outside our coverage area.
  • If this is a new phone on Ultra Mobile or youve just upgraded to data, then you most likely need to configure your data settings. Please check your mobile data settings and set the same for your phone.
  • If your phone has been using data on Ultra Mobile and stopped then its possible that:
  • You must have run out of allotted data balance.
  • Your phone has gotten stuck on the network. Try shutting it down and restarting.
  • You have traveled outside our coverage area.
  • If you have lost your phone and need to suspend your service (calling, data, SMS usage) immediately to prevent unauthorized use, call 888-777-0446 right away.
To change your existing ultra phone number you need to contact ultra customer support on 888-777-0446 and ask them to change the number. If possible they will change it for you.
  • To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 855-616-9530. To reset your voicemail password, type #PWD# on your keypad and hit "Send".

To use Self-Care Interactive Text Messages, text any of the command words below to the number 6700 from your Ultra Mobile handset.

BALANCE- Get your Ultra Mobile wallet balance, your Call Anywhere Credit in dollars ($), your current plan, and the expiration date of your current billing period.

DATA- See your 4G LTE usage and remaining balance.

HELP- Provides a short description of each SMS command and how to use them.

MENU- Get a full list of all available SMS commands.

UPDATA- This command allows you to buy more 4G LTE data for your account. Once you send the UPDATA text message to us, we will reply with a list of available data options to choose from. Select a data option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional data has been added to your account.

UPINTL- This command allows you to buy more International Call Credit for your account. Once you send the UPINTL text message to us, we will reply with a list of available International Call Credit options to choose from. Select an option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional International Call Credit has been added to your account.

UPROAM- This command allows you to buy more Intl Roaming credit for your account. Once you send the UPROAM text message to us, we will reply with a list of available data options to choose from. Select a Roamin option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional data has been added to your account.

Activation
  • Click on the Activation Tab on Upper Right Corner of website.
  • Select your Mobile Carrier.
  • Select New Activation Tab.
  • Enter your SIM card Number strating 8901 mentioned on the SIM card you recieved from EZKonnect, and Click Next.
  • Enter the ZIP Code, Email ID and other detials & click Next.
  • Select your Prefered Plan & click Next.
  • Select Number of Months you want to activate your plan for.
  • Confirm the details & hit Continue/Submit to proceed.
  • Complete the Checkout Process by checking all the order details & by logging into your account or checkout as a Guest.
  • At the end you will get an order number, please make sure you make a note of it for future references.

  • Please Note:

    Most of the Activation requests are completed within 4 hours. However we require a turnaround of 24-72 hours is case of issues. We will communicate details via email. Please check the SPAM folder in case mails get delievered there.
  • Have you purchased a plan yet?
  • Did you complete the activation process online or in store?
  • Are you using a compatible unlocked GSM phone?
  • Is this a new SIM and was not used with a previous account?

If answer to all these questions is yes and still your sim card is not working then please contact our customer support representative.

  • Do I need to sign a contract?

    Ezkonnect does not require any contract signing.

  • Do you charge an activation fee?

    Ezkonnect does not charge any activation fees.

  • How long does my monthly plan run for?

    Your monthly plan is good for 30 days from activation or your monthly recharge date. Monthly recharge takes place at 12:00 AM Pacific Time every month. If you activate your plan on June 1st, then it will be good through June 30th and renew on July 1st at 12:00 AM Pacific.

    We will send you SMS reminders ahead of your renewal date.

  • How can I pay my monthly bill?

    you can pay your monthly service charge on Ezkonnect

  • What happens if I do not renew my plan on time?

    If you do not pay your bill before your renewal date, your services will be suspended. While your account is suspended you will not be able to use the services like calls, sms and data. Emergency calls to 911 and calls to our 611 customer care line will still work.

  • How long will my account be in suspend if I don’t pay my bill?

    You have 30 days to make your payment after your account goes into suspend. After 30 days, we cannot guarantee that your number will still be assigned to your account. After 60 days, your number will  be hard deleted from our system and not retrievable.

  • Porting requests can take up to 72 hours for your existing carrier to release your number to Ultra. Make sure you have submitted valid account details of your current carrier.If it has been more then 72 hours then you can contact our support team to check the status of your port-in request by live chat, email or call.

I submitted activation but still my sim is not working / I am unable to make calls.

Q-How can I activate my sim card?

If you have an Orange SIM card

There are 4 ways to activate:

Activate Online: Please go to www.ultramobile.com/activate and enter the 11-digit activation number located on the back of your SIM card. The online process will guide you through the rest of the steps. Please keep your 11 digit Activation Code available until your service has been fully activated. Activate by Phone: Just call Ezkonnect Customer Service at 888-391-4405.

If you have a Purple SIM card

There are 3 easy ways to activate:

Activate Online: Our online activation process will allow you select any of our monthly plans. You will also have the option of keeping your existing phone number, or getting a new number. All you need in order to activate online is a new Ultra Mobile SIM previously purchased online, and a form of payment. You can pay using a credit card or paypal account.

Activate by Phone: Just call Ezkonnect Customer Service at 888-391-4405.

Q- What is the account number?

Every SIM card is allotted a specific account number from carrier so to get the account number you can contact your current carrier and ask for the valid account number.

Q- What is account pin?

Every SIM card is allotted a specific account pin from carrier so to get the account pin you can contact your current carrier and ask for the valid account pin.

Q- What is zip code activated on?

Every phone number is allotted on a specific zip code. So to get the account pin you can contact your current carrier and ask for the valid zip code.

Q- Can I keep my current phone number?

Ezkonnect activation process allows you to transfer your existing number in from your old carrier. To authorize the release of your phone number to Ultra Mobile, you will need your account number from your former carrier, and possibly the corresponding password or PIN code. Your account number can be found on your billing statement, or acquired by contacting your provider’s customer service department.

Phone number porting can take up to 24 hours to complete, but most ported numbers are fully activated within 8 hours.To check your port-in status you can contact our support team. You should check on your port 10 minutes after it’s been submitted to make sure your old carrier has accepted it. Port requests can have three pending statuses:

Port In Progress – This means that we have submitted your port request to your former carrier, and are waiting for them to either validate the information you submitted or process the request.

Resolution Required – In this case, we submit your account, phone number, and sometimes zip and password to your former carrier in order to authorize the port. A “Resolution Required” status means that one or more of those fields was incorrect and needs to be updated. If this happens, please correct the supplied information and submit your port-in request again.

Port-In Denied – Unfortunately this means your porting request has failed. This can happen if your service with your previous carrier is suspended for non-payment, or if a technical error has occurred. If your service was not suspended, please resubmit the request.If you cannot resolve your port-in request within 24 hours, or your previous carrier stops working and your Ultra Mobile service does not activate, please contact customer service at 888-391-4405.

Pay Ultra Bill
  • If you are using a credit card, is the card up to date with a good balance?
  • Make sure your payment details are correct.
  • Make sure your product(Ultra Mobile/At&T/Ultra Flex) is selected correct.
  • Make sure you are entering valid ultra mobile number.

    Any additional payment made on your account is added to Ultra wallet.

    How do I use my Ultra Mobile wallet?

    UltraUp – You can buy UpData, UpRoam and UpINTL credit.

    Monthly Recharge – If you haven’t recharged your phone but have a balance in your Ultra Mobile wallet, we will use it to recharge your monthly plan

    International Calling – If your Call Anywhere credit is $0, use your wallet balance to make an international call.

  • Does a wallet balance expire?

    There is no expiration for wallet balance.

  • What Is UltraUp?

    UltraUp is a feature from Ultra Mobile that lets customers buy more 4G data or more minutes for their plan. UltraUp is perfect for subscribers who find they need more data or minutes than their monthly plan provides or who prefer to buy these services on demand.

  • Buy More Data

    The Buy More Data feature is available on all of our plans. It provides our customers with the ability to purchase from 500MB to 2GB of additional 4G data.

    Validity: Additional 4G data is valid from the moment of purchase until your current monthly billing period ends. At the start of your next billing period, your data is reset to the default data plan on your service.

    Immediacy: To buy more data you can click on Activation Tab on top right side of the home page and select option of UpData.

  • Buy More Minutes

    To buy more calling credits you can click on Activation Tab on top right side of the home page and select option of UpIntl.

Sim Types
  • Brand New Ultra Mobile Sim Card - Dual Cut comes in original retail packaging. This Sim card can be used with phones which accepts standard sim cards or Micro Sim card.
  • Brand New Ultra Mobile Sim Card - Nano comes in original retail packaging. This Sim card can be used with phones which accepts standard sim cards or Micro Sim card.
  • Brand New Ultra Mobile Sim Card - Micro comes in original retail packaging. This Sim card can be used with phones which accepts standard sim cards or Micro Sim card.
  • Ultra Mobile triple punch SIM card comes with the standard, Micro and Nano SIM all in one card. Select the size you need and your phone will work great with any of our Ultra Mobile Plans. If you have a phone that takes a nano SIM, press the smallest size card out of the SIM card holder, and put that in your phone. Micro SIM compatible with majority of newer mobile phones and smartphones. Nano SIM compatible with iPhone 5/5s AND 6/6 plus. No more guessing if you are ordering the right size SIM. All SIMs ordered online are all triple punch SIMs. If you have a phone that takes a micro SIM, press the medium size card out of the SIM card holder, and place that in your phone. Flexibility to change devices when you need and there is no need for SIM cutter. As far as function, there is no difference between SIM cards. The only real difference is the size.
Calling Rates
  • Are you dialing the number correctly? International dialing format is 011, then the country code, then the phone number i.e. 011918025212222
  • Make sure the country you are trying to call is included in our list of free calling countries. If the country you are trying to call is included in our list of free calling then make sure you have international credit remaining on your account.
  • ultra offers unlimited calling within USA and unlimited global text. For international calling we have a list of countries which are free to call with each plan.
  • Ultimate International is a feature that lets you make free international calls. Ultimate International is available on all plans.

There are two types of destinations in Ultimate International:

  • Unlimited International Talk
  • 1000 Free International Minutes
  • Unlimited International Talk covers up to 75 countries including USA, Canada, China, and Mexico. Unlimited plans can talk as much as they want whether its across town or across the world.
  • 1000 Free International Minutes gives you 1000 minutes of free calling to another 10 destinations. Get complete country list here.
  • Unlimited Data Plans:

Our unlimited data plans all include a fixed amount of 4G LTE data and then unlimited data at lower speeds afterwards.

Included 4G LTE data per unlimited data plans:

  • $19 – 500MB of 4G LTE Data
  • $23 – 2GB 4G LTE, Unlimited Data at Lower Speeds
  • $29 – 5GB of 4G LTE, Unlimited Data at Lower Speeds
  • $39 – 5GB of 4G LTE, Unlimited Data at Lower Speeds
  • $49 – Unlimited 4G LTE Data

Our high speed data will always attempt to use 4G LTE speeds first. In certain locations or network conditions, 4G LTE will not be available. When that happens we will use 3G data. Both 4G LTE & 3G data count towards your included high speed data. If you use up your high speed data allotment, you can purchase additional high speed data.

What speed is your unlimited data at?

Our unlimited data is at 4G LTE speed for the $49 plan. This speed provides for basic internet needs such as browsing the web, sending and receiving emails, sending and receiving picture messages, checking social networks, and streaming online music. If you have an older phone or are a lighter smart phone user this speed will meet your browsing needs.

SMARTPHONES
  • An unlocked mobile phone can be freely used on any GSM network of the owner's choice without having to stick to a carrier plan of any kind. This means that the owner can slide in a SIM card from any wireless carrier in his or her region to start making calls, surfing the Internet, and benefiting from any of the services available on that carrier's network for its customers. An unlocked phone is not tied to a specific carrier. Unlocked cell phones come with absolutely no form of binding contract, giving you the freedom to purchase another device anytime you want.
  • 'A Stock' means 'NEW'! Refers to units / items / products that are ‘New in the Box’, never used, right off the 'line' (other than any cursory un-boxing / re-boxing at a distributor / retailer level for quality assurance inspecting / checking) with the full manufacturer’s warranty and applicable ‘return’ policies. A Stock means there may be small hairline scratches NONE on screens (if it applies or unless plastic as plastic tends to gather hairline scratches insanely easy) No scraps or scuffs.
    'A Stock' is very close to new! These handsets are in pristine condition and you would have to look very closely to see any signs of usage on these phones. Enjoy a 'nearly as good as new' device without the price tag. These phones will come packaged in an original box with accessories.
  • A+ Stock Phones are as good as new phones. These phones are fully refurbished phones all parts that have been replaced are new and have never been used. We have so much confidence in the quality of these phones we have even gone the extra mile and are giving a 14 days warranty with all A+ Grade Phones. These phones are 100% mint condition and always come with full accessories etc. and come with original packaging.
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