Welcome To the Helpdesk
To use Self-Care Interactive Text Messages, text any of the command words below to the number 6700 from your Ultra Mobile handset.
BALANCE- Get your Ultra Mobile wallet balance, your Call Anywhere Credit in dollars ($), your current plan, and the expiration date of your current billing period.
DATA- See your 4G LTE usage and remaining balance.
HELP- Provides a short description of each SMS command and how to use them.
MENU- Get a full list of all available SMS commands.
UPDATA- This command allows you to buy more 4G LTE data for your account. Once you send the UPDATA text message to us, we will reply with a list of available data options to choose from. Select a data option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional data has been added to your account.
UPINTL- This command allows you to buy more International Call Credit for your account. Once you send the UPINTL text message to us, we will reply with a list of available International Call Credit options to choose from. Select an option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional International Call Credit has been added to your account.
UPROAM- This command allows you to buy more Intl Roaming credit for your account. Once you send the UPROAM text message to us, we will reply with a list of available data options to choose from. Select a Roamin option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional data has been added to your account.
If answer to all these questions is yes and still your sim card is not working then please contact our customer support representative.
I submitted activation but still my sim is not working / I am unable to make calls.
Q-How can I activate my sim card?
If you have an Orange SIM card
There are 4 ways to activate:
Activate Online: Please go to www.ultramobile.com/activate and enter the 11-digit activation number located on the back of your SIM card. The online process will guide you through the rest of the steps. Please keep your 11 digit Activation Code available until your service has been fully activated. Activate by Phone: Just call Ezkonnect Customer Service at 888-391-4405.
If you have a Purple SIM card
There are 3 easy ways to activate:
Activate Online: Our online activation process will allow you select any of our monthly plans. You will also have the option of keeping your existing phone number, or getting a new number. All you need in order to activate online is a new Ultra Mobile SIM previously purchased online, and a form of payment. You can pay using a credit card or paypal account.
Activate by Phone: Just call Ezkonnect Customer Service at 888-391-4405.
Q- What is the account number?
Every SIM card is allotted a specific account number from carrier so to get the account number you can contact your current carrier and ask for the valid account number.
Q- What is account pin?
Every SIM card is allotted a specific account pin from carrier so to get the account pin you can contact your current carrier and ask for the valid account pin.
Q- What is zip code activated on?
Every phone number is allotted on a specific zip code. So to get the account pin you can contact your current carrier and ask for the valid zip code.
Q- Can I keep my current phone number?
Ezkonnect activation process allows you to transfer your existing number in from your old carrier. To authorize the release of your phone number to Ultra Mobile, you will need your account number from your former carrier, and possibly the corresponding password or PIN code. Your account number can be found on your billing statement, or acquired by contacting your provider’s customer service department.
Phone number porting can take up to 24 hours to complete, but most ported numbers are fully activated within 8 hours.To check your port-in status you can contact our support team. You should check on your port 10 minutes after it’s been submitted to make sure your old carrier has accepted it. Port requests can have three pending statuses:
Port In Progress – This means that we have submitted your port request to your former carrier, and are waiting for them to either validate the information you submitted or process the request.
Resolution Required – In this case, we submit your account, phone number, and sometimes zip and password to your former carrier in order to authorize the port. A “Resolution Required” status means that one or more of those fields was incorrect and needs to be updated. If this happens, please correct the supplied information and submit your port-in request again.
Port-In Denied – Unfortunately this means your porting request has failed. This can happen if your service with your previous carrier is suspended for non-payment, or if a technical error has occurred. If your service was not suspended, please resubmit the request.If you cannot resolve your port-in request within 24 hours, or your previous carrier stops working and your Ultra Mobile service does not activate, please contact customer service at 888-391-4405.
There are two types of destinations in Ultimate International:
Our unlimited data plans all include a fixed amount of 4G LTE data and then unlimited data at lower speeds afterwards.
Included 4G LTE data per unlimited data plans:
Our high speed data will always attempt to use 4G LTE speeds first. In certain locations or network conditions, 4G LTE will not be available. When that happens we will use 3G data. Both 4G LTE & 3G data count towards your included high speed data. If you use up your high speed data allotment, you can purchase additional high speed data.
What speed is your unlimited data at?
Our unlimited data is at 4G LTE speed for the $49 plan. This speed provides for basic internet needs such as browsing the web, sending and receiving emails, sending and receiving picture messages, checking social networks, and streaming online music. If you have an older phone or are a lighter smart phone user this speed will meet your browsing needs.