Frequently Asked Questions
I am a current Ultra Mobile customer, can I switch into an Ultra Multi-Month plan?
Multi-Month plans are available to new customers only. Current Ultra Mobile customers can Email us on firstname.lastname@example.org if they would like to review their current plan with one of our Customer Care agents.
How do I check the status of my order?
For questions regarding the shipping status of your Ultra SIM please refer to the routing number in your Shipping Confirmation email.
How do I get my Ultra SIM faster?
We offer Free USPS first class shipping on all of our products. For any expedite shipping such as priority shipping, you could pick during the checkout and pay extra applicable shipping charges
I live outside the U.S. and want to order an Ultra SIM.
We do ship Ultra Mobile SIM cards world wide and hence you can order the SIM card from any country, however The Ultra Mobile Services does not have international roaming facility and so the services will not work anywhere outside the USA.
My phone requires a nano SIM. Can I still use an Ultra SIM?
Yes. SIM kits purchased online have standard and micro SIM cuts. To punch out a nano SIM, use a SIM cutter, or go to your nearest Ultra Dealer to punch your SIM. If you are unsure about what size SIM you need, show your phone to the Ultra retailer at the counter and they will confirm. Use our store locator to find the Ultra Dealer nearest you ultra.me/location. Nano SIMs will be available online shortly.
What is your return policy?
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customers should contact EZKonnect Customer Care by Email us on email@example.com to inquire about refunds.
For all questions about phone compatibility, plan and account information, please visit FAQ.